I am visiting my dad, who was diagnosed with cancer. It is a very stressful situation for me. I booked a location specifically because it had "hot tub" listed as one of it's amenities. I knew that after visiting with my sick father that I would need to come back and relax in a peaceful place that had the amentities I needed for relaxing. Then I could go back and see my dad again the next day with a little strength.
Prior to booking, I brought up the "hot tub" amenity and asked if we would be able to use it in the morning and evenings. She stated "It has been very hot outside. The tub is 103. I am not sure you want to be outdoors when it is so hot. BUT you are welcome to use it." I asked her if it would be available and ready for us (because I know that it takes time to pre-heat sometimes). She said "it will be ready for us to use." We decided to book this location ONLY after she confirmed the information about the hot tub.
When I arrived for check-in I was informed that the "hot tub" was a typical bath tub in a tub/shower combo in a very small guest bathroom. I just drove for 1.5 days and arrived to this disappointment.
The host DOES have a hot tub and pool in their back yard, but are not willing to allow guests access to it. Additionally, when trying to message the host regarding the ammenity, they stated that the bathtub is the "hot tub" and that the item outside beside the pool is "ONLY EVER CALLED a spa." They stated that a "spa" is NOT a hot tub. They have lived in this country for over 13 years. I am not sure how they can state this about an amenity name that is known by over 3 continents world wide.
We have not completed our first night at this location yet. We are trying to decide if we should stay or not. We NEVER would have paid the price we are paying if we had known what we know now.
I tried to message the host about it. When we asked her about the hot tub that is beside the pool outside in the backyard, the host stated that there aren't even gas lines out to the hot tub. She stated that we are only her 3rd guest ever and that she has never had a complaint about this. She also stated that she is a wealthy house wife/mother who is using this as her hobby to pay for her makeup and play money. She has not made any offers to us to resolve the situation. This listing is FAR more expensive than what we would have paid for it if we had known. We feel we have been lied to. And now, all of the other options in the area are no longer available. There are not any other Air BnB locations that have this amenity in the area.
We are torn: Should we stay here tonight? Should we leave right away? What do we do?
Please help. I'm stressed out and am not sure how to handle this. I just want to be able to focus on my time with my dad & not feel swindold by this host.
By the way, we are also Air BnB hosts. We have roughly 30 guests through our home every month. We understand how to deal with listings and how to deal with guests. Our listings are very accurate and we have never had a guest complain about accuracy. We get 4-5 star reviews from over 80% of our guests (conservatively).
