Missing Payout

[Bec16]

Hi,

I’m missing a payout from my last guest that stayed. I didn’t even get an email or notification that the money was sent and to expect it etc.

The guest made an alteration to their stay and extended it by 1 night, could this be the reason why? 

Thanks in advance for your help

[Helen427]

Good morning @Bec16 

Have you since been paid?

Check your transaction history on your Dashboard & if you haven't been paid, reach out to Cutomer Services.

All the best

Central To All Home & Location

[PaulAndSusan0]

Did you get paid?  We just experienced the same thing.  No payout notification and airbnb support can't give us specifics, just to "wait".