Missing Payout

[Christina99]

Hi! I've been a SuperHost since late 2016. Saturday evening Air bnb contacted me to host someone who had been canceled by another host. I agreed. The gentleman checked in on Sunday for one night and then decided to extend his stay. I discovered on Tuesday that the payout had not been issued. I contact air bnb support and discovered that he did not have a valid payment method. Air bnb has not been able to answer why/how he was allowed to extend his stay. I have called six times and have been told each time that this has been escalated. I have not been paid for a three night stay. He also trashed the place which required almost fours of cleaning time instead of the usual 40 minutes. I have a new guest checking in today, but I have absolutely no confidence I am going to get paid. Does anyone know how I can escalate this? The response at first was "you'll get paid when we get paid", so now I am being punished for their issue.

Thanks

Christina

[Helen3]

This is outrageous. In your situation I would raise a charge for the extra cleaning along with the guest fee and ask Airbnb to honour it as they asked you to take the guest at the last minute and you did so on the basis that payment would be forthcoming.

I would suggest you contact Airbnb on Twitter and FB and ask why they are not honouring payment for a guest that they asked you to take at the last minute after they had been let down by another host.

[Christina99]

Helen,

Thank you! Yes I'm applying heat from all angles - TW, FB and IG. I've submitted a resolution request for $100 for the extra cleaning. I've raised all of these points and so far not much of a response. I will definitely never accommodate a last minute booking again. Not to mention that I'm going to be calling every three hours or so. They're going to get very tired of me. 

[Branka-and-Silvia0]

@Christina99 @Helen3 

I've seen enough posts about problematic guests accommodated after the Airbnb call or simply at the last minute. If someone from Airbnb ever calls me with a request to take a guest whose accommodation was canceled at the last minute, I will decline.

[Christina99]

I had never received a call in the three years I've been hosting, he (the guest contacted me right before they called and I was considering not approving) and then ABB called. That will be the one and only time I do that. I should've thrown him out when I discovered I hadn't been paid. What a headache.