Hi everyone! Hoping someone has some insight on an issue. I have a guest who moved in and from the fourth day has been reporting issues. The problem is these issues aren't fallacies. They have removed the cushions from the patio then complained that they were Dusty and comfortable, they're complaining of no water in the shower faucet to me and then not in the shower heads to Airbnb, all showers and faucets are working 100%, complained of shattered glass throughout the unit when I was there when they moved in and there was none, they said the TV wasn't working when all they did was not turn the power on, I have offered for them to leave at no penalty if they have changed their mind but they refuse to leave!
Airbnb is now saying they're going to refund them 20% for each night they remain there in discomfort.
But they refused to go! Has anyone dealt with this? And how can I approach a solution. I've had a plumber come, I've gone in to put the furniture back together, I've gone into turn the TV on for them. I'm not sure where else to turn and all the while Airbnb only threatens me. Help!
