Mr rating

[Karin123]

Can someone help me with this?  I had an overall rating of 4 stars on this booking and yet every category was rated as 5 stars.

Why would I have a 4 star overall rating when all of the categories were rated as 5 star? Thank you

[Mike340]

@Karin123

You had an overall rating of 4 stars because your guest chose to give you 4 stars.  

The overall rating isnt an average of the others..it is scored separately.

This happens to many hosts. Maybe you chould ask your guest why they gave you 5 on everything but 4 overall. Ask for some feedback.

[Karin123]

Thank you MIke

thats helpful - I hadnt had that before so wasnt sure

karin