Multiple guest accounts?

[Edmond11]

I made an airbnb reservation today. The hosts sent me a text message. I tried to reply and got this message: "Unfortunately, we could not process your response because your number is registered to many accounts."

Huh? I have no idea how it's possible to have multiple accounts or how I have them. I don't know who to ask because there really is no way to contact airbnb through their "contact us" page. 

Help! 

[Isabel203]

@Edmond11, you don't have mulitple accounts. The text is a notification from AirBnB, not a direct message from the sender. You need to go to AirBnB via the app or the website and look at your messages there.

[Edmond11]

Okay, good to know. Thank you. So...that's a standard message everyone receives? It seemed like they were saying "there was no way we could continue communication until you resolve this." Thanks for replying, Isabel. I was worried this would mess with my current or future reservations. Sounds like, "no." 

Edmond

[Yz0]

After my last trip a few years ago, I have difficulty to sign in my old account. I created two accounts and now I have the same problem. This is what I found out from Airbnb website:

We aren't able to move information between accounts for you, but you can do that yourself and then cancel any accounts you don't want to keep.

To cancel your Airbnb account:

1. Go to Account on airbnb.com
2. Click Settings
3. Click Cancel my account

When you cancel your account, any reservations you've made as a host or a guest will automatically be canceled.