Mutual cancellation

[Samantha45]

A very nice potential guest messaged about booking my room some 4 weeks hence and on checking his review I noticed that a previous host had commented on their nice dog.

My house has a clear "no pets" policy as I have two cats (mentioned more than once) so I responded to the enquirer that he and his daughter would be most welcome, but warned him that they would not be able to bring the dog.  He messaged straight back to say that he had missed that and would come but make alternative arrangements for the dog as he didn't want to lose his fee.  I then messaged back to say that I would see if he could be reimbursed that fee to which he responded that he would see if he could find another AirBNB that would accommodate the dog, which he duly did and thanked me. 

This all happened over a matter of hours as we were exchanging messages very quickly.

It was all very amicable, and I would like to help him get his fee back, but I have no idea how to go about it and if, indeed, it is possible.

Does anyone have any advice, or should I simply tell him it's not possible?

Many thanks

Samantha

[Gerry-And-Rashid0 · Accepted solution]

Contact AirBnB - they may refund him as he has rebooked somewhere else very quickly. Although you may find he needs to be the one to make contact with AirBnB to plead his case, as you dont have his money - AirBnB has taken a fee for both bookings.

[Samantha45]

Thanks guys - I thought that might be the case. I'll send him a mesage outlining what happened that he can send to AirBNB to back up his case.

Much appreciated!

Best wishes

Sam

[Helen3]

He will need to call BNB to see if they will do this. You can of course offer to refund him if you find a replacement if you like.

[Samantha45]

Thanks Helen, although I'm not sure why I should be refunding him anything as I didn't make anything out of it - was just trying to help him!

Best wishes

Sam

[Joop4]

In my case my prospective guest requested me if I would make the cancellation for him.

 As a result, I find that Airbnb has given me negative marks for my lack of  "commitment".

If Airbnb would look at the correspondence, they can see that the cancellation was at the guest's request--it would be nice if they would undo the negative rating.

[Graham-And-Michelle0]

Joop, you should never never never cancel. Airbnb will now fine you, and it will be a year before you can qualify for Superhost status. They will also block the time on your calendar and add a note to your reviews to the effect that you cancelled a booking.

It is very draconian.

you should read carefully some of the posts on this forum to aquaint yourself with these conditions.

There is a lot of very useful information on this site.

All the best

Michelle