Mutual cancellation

[Conor9]

Hi Team,

I recently cancelled a reseration for our apartment as the location, available beds and dates actaully didnt suit either party.  Although every one is fine with the cancelation the dates are locked in our Airbnb account now. How can I get them unlocked?

Just to add, I just set up the account and wasnt aware that the automtaic book feature was turned on, which Ive disabled. However it means that Ive no way to rent out my apartment during this period.

how to I contact Airbnb to exlain?  I dont believe its urgent enough to call them.

thanks

Conor

[Janice12]

I have the same problem. My guest wanted to extend her stay. I cancelled because I accepted her request to book BEFORE i gave her a price reduction and i was stuck in a loop it could not fix. Thought I would cancel and start again but now AirBnB are grumpy with me for cxancelling - big no-no - and i cant rebook. Dated are blocked out. She is still there. wants me to sort fast. HELP.

[Helen3]

@Conor9 @Janice12

BNB make it quite clear on their website that they take host cancellations seriously and what the penalities are. It's worth reading up on how BNB works before letting your listing go live. It is so easy for new hosts to find themselves in difficulties because they haven't understand issues such as Instant Book, House Rules, Cancellations, Deposits etc.

@Conor9 if you want your dates unblocked you need to call BNB and plead your case - if you are a new host and there was a genuine misunderstanding they may do something for you.

@Janice12 it's not about them being grumpy - simply reinforcing their cancellation policy. 

Contact numbers are easy to find in this forum. They are highlighted in the first post on the forum you are posting in 🙂