My account has been deactivated - why?

[J30]

Dear airbnb staff

I received an email from airbnb saying that after a routine review on my account they decided to de-activate my account without explaining why.

I am absolutely baffled because i have nothing but great reviews from hosts, i have everything verified and I have not done anything wrong.

i called airbnb and they kept saying that they will get back to me but no one did.

I am touring australia now, in brisbane now and heading to melbourne tomorrow and have no where to stay

also heading to new zealand soon and need to make bookings and airbnb is the only way i know and trust to do so.

i had booking with a host in london, airbnb canceled it and told the host that it was because there was not any verification on me

please please please please help me, tell me why? and what did i do wrong?
and please get e back my account.

thank you

J

[David126]

@J30

AirBnB do not monitor this forum, all I can suggest is that you set up a new account.

[J30]

I did and same thing happened 😞

[Merrill0]

I don't know how this treatment squares with the new abb inclusion initiative that I've received emails about. Sorry you're having to endure this. Problem is that the other platforms, like VRBO, are whole houses, not rooms within houses, so you're SOL if you can't rent on abb.

[Amy38]

@J30@David126.  Abnb does monitor this forum @Lizzie16 but still the best way is to post your problem at Abnb  Facebook page.  And everyone on this forum should "like" the original post to move it to a problem under consideration by the staff..

[Patsy20]

Once your account is deactivated, you cannot post in AirBnBs Facebook page. 

My account was deactivated and they said they were under no obligation to tell me why. I’ve stayed at 3 places with all great reviews!! No one at AirBnB will talk to me!!!!

[Amy38]

@J30. Tweet or post on Abnb facebook to get a real reply.

[Patsy20]

Once you’re deactivated, you can’t ost on thier FB page!

[Nashir1]

Hello

[Kirstie]

Hi @J30,

I'm sorry to hear your account has been deactivated, that does seem strange if you can't see any reason for it. I agree with @Amy38 that you should try contacting them on Facebook or Twitter, as many find this is the best way to get hold of the support team.

I have moved your post and its replies here to a new thread, as it was getting lost in other discussions. I have given it a title, please let me know if you want to change it!

I hope you can get this resolved soon, let us know how you get on! 

Kirstie

[J30]

Thanks kirstie

I contacted Airbnb on Facebook and they replied saying someone will come back to me shortly if no one does. I called Airbnb many times and they say they will escalate it to the security department and someone will get back to me shortly but now hasn't still.

[Scott80]

@J30 said "i had booking with a host in london, airbnb canceled it and told the host that it was because there was not any verification on me."

I think that if someone is asked to provide verification and after a reasonable amount of time to do so, if they do not, their ability to book accommodation through AirBnB should be ended. I looked up what exactly AirBnB is requesting. It seems like it is more than a hotel would require but much less than a long-term landlord would ask. If you are uncomfortable providing AirBnB your name, email, phone, a photo of your id card, a link to your profile on various online services, portrait and having people with whom you have stayed review you,  you probably should not use AirBnB. In many cases, you are staying in someone's home with them and other guests. Having all guests fully identified is one way to help ensure that everyone is safe, comfortable and accountable if anything goes wrong.

According to the AirBnB site, here is what they require to become verified (https://www.airbnb.com/help/article/336/what-are-profile-verifications-and-how-do-i-get-them)

1. Email address: Confirm that you receive email notifications and messages
2. Phone number: We'll share your verified phone number with your host or guest once a reservation is accepted
3. Online ID: Connect your Airbnb profile to Google, Facebook, LinkedIn, Verify with Amex, or by having pre-existing reviews
4. Offline ID: During the Verified ID process, provide your government-issued ID, or answer some questions that only you would know
5. Reviews: Build a reputation in the Airbnb community from your Reviews tab after completing reservations
6. Verified photos: If you're a host, we offer free professional photography in many cities

[Marit-Anne0]

The community is not manned by airbnb staff - it is just a discussion forum for hosts and guests where we try to help each other and we would not be able to find out why your profile has been taken down.  

My only advise would be to contact airbnb again by phone or twitter.