My account was hacked and money billed from my card

[Rafael96]

My account was hacked by someone in China and $140 was billed to my credit card. Nowhere in the AirBnb website there are instructions for dealing with hacking. I want my money back! I have already changed my password but AirBnb does not allow me to remove my credit card from my account. This is just unacceptable!  

[Cynthia-and-Chris1]

Call them 1-855-424-7262.

[Clare0]

@Rafael96 Your first step would be to notify your bank and tell them that the charge was unauthorized and to cancel the cards and get a new one.  If your bank does not reverse the charge, then contact Airbnb. 

Your next step would be to check all your account settings:  email, notifications, payment method and most importantly check the box for login notification under Security.  (If anyone is logged in on a device or location that is not you, log them out.) Then change your Airbnb password and your email password.