My profile and visibility

[Molly52]

Hello, 

I was wondering why am I not getting any more reservations. I Had to cancel one reservation and after that I dont receive any bookings. Is my appartment visible for others or am I blocked because of the one cancelation?

Please let me know what can I do to receive further reservations?

Regards

Molly

[Linda108]

@Molly52  I looked at your listing which is new.  You have two reviews and one of them is a cancellation.  If I were traveling to your area, I would not book with you because of the cancellation.  It would make me concerned that you might cancel again.  That being said, as a host you could have written a response to the automated notice and explained why you cancelled.  Sometimes that helps a traveler feel more confident.  You area has a lot of competition so you might drop your price for a short time to attract attention.  Also see if you can still post a response to the cancellation notice.  

Meanwhile, please take time to read up on cancellations in the Help Center.  As you have seen, it can have negative impact on your listing especially when you are new.

[Molly52]

Dear Linda,

Thank you for your quick answer.

Unfortunately this cancellation was a misunderstanding. Something went wrong and the apartment was over booked. That is the reason why I had to cancel the reservation, I tried to reach the person who booked the apartment but did not get any answer, that is why I had to cancel it. 

I will try my best to get back to the nice feed backs. 

I will try to explain my self to the person who I canceled the apartment for

Thank you 

Molly

[Molly52]

I am trying to answer the cancelation with the explanetion but do not understand where to write it. Can you please help me to find the place where I can reply?

Thank you

Molly

[Linda108]

@Molly52  Under Host on the task bar you will find reviews.  Select and see if you still have "Leave a Public Response".  If you do, you can explain what happened.  Hope it helps!

[Molly52]

Unfortunately there is no "leave public review" there only is "report"

Does that mean I have no chance? 😞

[Linda108]

Probably too much time has past. Sorry.

[Molly52]

Thank you for your help anyway:(