My strict cancellation policy was changed by AirBnB w/o my knowledge

My strict cancellation policy was changed by AirBnB w/o my knowledge

Has this happened to anyone else?  I've had a strict cancellation policy for 2 years and within the last week 4 cancellations received a full refund.  I've noticed in the past when AirBnB does a system design change that there are side effects/glitches/bugs that create problems elsewhere.  Im wondering if this is the case now.

1 Reply 1
Emiel1
Level 10
Leeuwarden, The Netherlands

@Hospitality-Of-New-Orlea1 

You have two listings, one has "strict" cancellation policy, the other one ("first floor")  is set to "flexible".

Hope this helps,

Emiel

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.