Need advice on writing review about disgusting guest

[Suzanne313]

Good morning!

I hope someone can help me out with advice. I am new to Airbnb as a host, and have just hosted my 4th lot of guests, most of whom have been amazing to date. My place was booked by 2 guys, one of whom has 9 positive reviews from other hosts (although I think most of these were for when he was travelling with his family).

When I went around to clean the house, it was all pretty much fine, except that one of the guys had taken one of facecloths and ejaculated into it, and left it encrusted in the bottom of the shower unit. I don't know what other hosts' experiences are, but I think that's pretty disgusting. 

I don't know whether to say something, or just not leave a review. I'm new to Airbnb and don't want to look like I'm a 'difficult host'. What happens if I don't leave a review,will the guest's review be published (although I don't know if their review will be positive or negative)? Or should I flag this up with the guest in a private message?

I would really appreciate some advice.

Many thanks,

Suzanne

[Gordon0]

@Catherine827 - I'm genuinely intrigued; 'infection control' against what exactly?

[Catherine827]

Basic bugs: Golden staph for one, Giardia. ...you name it. Generally from faecal matter, but transmitted from being unhygienic. I live and work in the tropics, so some bacteria particularly enjoys this climate! 

[Keith19]

I have a related problem - guests left the place filthy, failed to read my comprehensive information, needed lots of phone help.

But I am unable to leave a review unless they do so first, and for sure that will not happen.

How do I warn the community about a guest like this?

[Lawrene0]

@Keith19, why do you think you are unable to leave a review unless they do? Have you had a look at the Help Centre? You can leave a review, and whether or not they do, it will appear on their page. It is just, if they do not review, that it will take 14 days for it to appear. No worries. You can warn others of the problems with the guests. Do keep it unemotional and very professional. You won't regret that. 

[Keith19]

Hmm: the question is "how?" I can find no way to do this.

There is a link on the guest's profile that says "0 reviews" but it does nothing. There is no mention of reviews on the booking details.

Previously, I have had guest reviews and the boilerplate wording has been on the lines of "now your guest has reviewed you can respond".

Ah: it is quite obscure. Found it.

[Cormac0]

@Suzanne313

I call this behaviour out in your review,

"The handtowel left in the base of the shower impregnated with body fluids was quick a shock"

and let other hosts draw there only conclusions...