I'm finding people aren't reading the listing and then ask questions, all of which are covered in the data provided. Ive just been asked if there are pets at my house. Yes, stated in description and huge photo of my cat!
I've even had people query the layout of the holiday house, built in the 1950s, and virtually unchanged.. this is clear, we advertise it as such with numerous photos. I think some guests forget that these are, in most cases, our homes and they are privileged that we allow them access.
Fortunately most guests so far have been appreciative of the fact, but there are those few...