New Years pay out

[Abbey6]

Hiya

I had guests check in 1/1/18. 

Here in NZ it's a public holiday for banks on 1/1/ and on 2/1. Air BnB are saying I'm still not paid out and today is the 3rd. 

Can someone please advise what's happening? 

Thanks very much

abbey

[Matthew285]

@Abbey6, are you new to hosting?

If you are new hosts, then all payments will be held until 30 days from the date of your first confirmed booking (not the date of the stay, but the date the booking was made).

When was your first booking confirmed?

[Abbey6]

Hi there

yes this is my first time hosting. My booking was confirmed 6/12. So i should receive it on the 6/1? 

Today it is the 4/1 so ill wait until then. However I have Airbnb emailing me saying i need to update my payment method. I had already done this. It’s saying there is an error. Is there a number I can call for help? There doesn’t seem to be very good communication on here to deal with someone direct..

Thanks for your assistance 

[Ria16]

@Abbey6 KiaOra..I only got a payment in for the 29th today. So a little late due to the holidays. Don’t worry it will probably be tomorrow 😉 

[Abbey6]

Kia ora Ria! Thanks for your message. Nothing coming through yet still. Airbnb saying there is a error with payment method. Hopefully it goes through soon

thanks!

[Ria16]

Ahh I hope you don’t have a bank account with a 3 digit suffix at the end. Just a thought ..this isn’t accepted by payonner. I had to change bank accounts because of this.