New to hosting... have a few question.

in
North Carolina, United States
Level 2
111 Views

We are new hosts (Gil and Dionne), in Candler, North Carolina. I have some concerns. Of course I'd like a critique of our listing over all... many thanks. But also have some questions:

1. There are options regarding the payment of Airbnb fees (such as split, host pays, guest pays). Where is this entered?

2. Is the $40 cleaning fee a reasonable amount, and not a turn off?

3. Is a complete refund right up to the date, a reasonable thing to do, or should we stipulate something else?

Your review is much appreciated.

Gil and Dionne

 

 

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Accepted Solutions

Re: New to hosting... have a few question.

in
Leeuwarden, The Netherlands
Level 10

@Gil1864 

 

nr 1 - Fee-structure is set by Airbnb, depending on certain conditions, you can not change it yourself (but you can ask Airbnb to change you to other fee structure)

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2 Replies

Re: New to hosting... have a few question.

in
Leeuwarden, The Netherlands
Level 10

@Gil1864 

 

nr 1 - Fee-structure is set by Airbnb, depending on certain conditions, you can not change it yourself (but you can ask Airbnb to change you to other fee structure)

View solution in original post

Re: New to hosting... have a few question.

in
Sayulita, Mexico
Level 10

@Gil1864  $40 is a quite reasonable cleaning fee.

A flexible cancellation policy is really only a viable option for hosts who have rentals that get booked a lot last minute, like who may be where guests on a road trip might need a place to stay, or the host lives near an airport. You don't want to spend time preparing the place for guests, only to have them cancel last minute and you receive no payment.

 

Your bed arrangement isn't listed correctly- it shows both the queen, single and sofabed in the bedroom. The sofabed needs to be listed under common spaces, as it is in the living room.

 

FYI, your phone number is  visible to guests when their booking is confirmed, as theirs is to you. So "phone number provided on arrival"  is pointless.

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