No Payout received - South Africa - 2018

[Anel2]

Our query relates to payouts not being received.

It relates to two bookings, both which had to pay out in 2018.

On the airbnb site it says the payments were released and we must contact Payoneer.  Payoneer is like pulling teeth.  No success, no luck and no feedback.

Detailed info:

a) we host in South Africa;

b) we receive payouts to a SA bank account - to which we have succesfully been receiving all of our payouts.

c) our bank says nothing is wrong on their site.

I simply have no idea how to go about this.  Although several people have complained I cannot see how resolution was ever achieved if it was at all?

Would really really appreciate any help!

[Linda108]

I am a little confused, @Anel2.  Does the email from Air BNB report your payout is to your bank or Payoneer?  If Payoneer, it does not go into your bank account unless you initiate a transfer, at least that is how my Payoneer is set up.  I find calling Payoneer very easy and they are super responsive.  I am in the US so I don't know it that makes any difference.  Also, if the payout is to Payoneer, I always get an email from Payoneer advising of the deposit.  Hope this helps.

[Anel2]

That is also what confuses me.  

So, there is no email.

It is on the airbnb site - the payout option there is to my bank.  However, the airbnb response is that if the payout did not go through I must contact payoneer.

Will update this with more information if I get any success.

I have no figured out that I had to sign an exchange control clearance form at the beginning of 2018 - which I did not see - I have done it now and hopefully that will release the funds.

Thanks so much for the quick reply and your willingness to assist.  Really appreciate it. 

[Letticia0]

Hi @Anel0 Any updates on the above?