No info given, just a reservation in calendar

Margaret507
Level 2
Palo Alto, CA

No info given, just a reservation in calendar

I give up with Air BnB.  They have indicated a reservation made on my host calendar for December 2-5, but there is no accompanying information.  I've sent them a screenshot of the blank box at the side of the reservation page.  My co-host has the information, but it is not showing up on my page.  I have no way to contact the guest.  My co-host has to do it, but I want to be able to.

4 Replies 4
Emiel1
Level 10
Leeuwarden, The Netherlands

@Margaret507 

A looked at the listing, but it is Tom's listing (he is the host) and you are the co-host

 

Margaret507
Level 2
Palo Alto, CA

Thanks!  I know that, but I always get the information and I'm always the one who replies, acknowledges the reservation, and welcomes the guest or gives them details on how to let themselves in.  Suddenly I don't. Why?

@Margaret507  I've seen other reports of this glitch here lately. 

Margaret507
Level 2
Palo Alto, CA

Yes, thank you Sarah977!  The person I spoke with a week ago told me there was a "bug" but it would be sorted out within a few hours.  No resolution yet.  (And today I got an email from them asking if there was anything else they could do for me!)  A second ongoing problem is that my son, Tom, set up the hosting site for me, but I do all the work!!  He's the super host, but I'm not!

 

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