No payment

[Rachael110]

Hello community, I need help. I had a guest who made a 70 day booking with me. She negotiated a 40% discount for such a long stay. After 3 weeks she started making false claims about ammenities being missing and was issued a further 10% discount by Airbnb. ( this was then reversed). On the 30th day, when the guest’s next credit card  payment was due she left without telling me. Of course, her credit card or payment method was changed so it didn’t process and now I am left with no payment and an empty unit. I believe the guest has moved on to new Airbnb accomodation. Airbnb sent a quick message saying payment was not processed and I could cancel the guests reservation without a penalty( how kind). They also stated they were not liable. How can someone get away wit bollocking out a calendar for months and then treating honest people like this. Does anyone have any advice?

[Ana1136]

@Rachael110 this is a learning experience. You have set up your prices for a reason and no one should ever get 40% off no matter how long they are staying. Maybe 10% max. And these kinds of guests are always trouble. The ones that have many requests and look for big discounts. You can ask Airbnb to cancel the reservation and clear your calendar and hopefully someone will book your place for the upcoming period. Always stand your grounds and don't let guests talk you to changing your listing rules and prices for them. Don't forget to write an honest review about the guest.