No-show guest - do I refund??

[Tara69]

Hi, 

I've just had a guest who didn't show up last night. She informed me today that they have decided to stay elsewhere. They had booked with me for 6 nights. I have received this money. The 'guest' has asked for a refund. I would like to do a partial-refund but not all, if that sounds fair? (We were inconvenienced and have now lost out on other bookings that could have been made.)

I've been trawling through the community advice but can't get a gauge on what would be fair, money-wise, in a situation like this?

Has anyone any thoughts? Would 50% be fair or should it be more? (Less?) Opinions/experience appreciated!

Tee.

[Judy498]

I've had a guest not show up for a one night stay, they did not respond to either email or text that day and did not cancel. He let me know the next day that they had found somewhere else, he is requesting full refund which I'm happy to refund the majority of it but it did not allow my room to be booked by anyone else, so I would like to retain a very small portion for the inconvenience and wasting my time doing the refund. What do you all think?

[Rowena29]

@Judy498 

Probably best to start a whole new thread rather than taking a question onto a 2 year old one - a lot of people will likely miss your question.

Re what to do , if you read further up this thread there's lots of advice about how to proceed for this very situation.  I don't see why you shoudl refund anything really. They didn't let you know they weren't coming and you lost the ability to have anyone else stay - why should you lose money for their poor manners and communication?

probably @Helen3 advice best suits you which was

"To be honest in your situation I wouldn't offer them any additional refund, as they were so rude in not letting you know.

I would just message them on Airbnb. Say that it was disappointing to find they decided to stay elsewhere and didn't let you know until you contacted them to see where they were. Confirm that cancellations need to go through Airbnb and they will be refunded in line with your cancellation policy.

Then call Airbnb and alert them to what has happened and confirm that if the guest approaches them for a cancellation, it will be in line with your cancellation policy. When Airbnb sends the cancellation notice, they will ask you if you voluntarily want to give them an additional refund. Just say no."

[Judy498]

Thanks Rowena for the advice, cheers.

[Rick244]

I had a reservation that didn't show up in spite of my allowing them (as they requested) an early (very early) check-in. Several airbnb communications and I heard nothing back from them, until the next day. Then they indicated they had car trouble and requested a refund. I have a lot of time spent preparing the space. Trouble is, the dates were ONLY available in order to accommodate potential guests for a music festival that had most local spaces booked solid. So, by reserving my space early, they prevented me from renting the space to anyone else. I am inclined to NOT refund them. Any thoughts ?