No show guests

[Elisa610]

Hi there,

I had no show guests last week. I waited until 23:00. and I contacted to Airbnb help center. Because guests never answered my question I tried to ask several about her arrival time, but she seemed like never check it. so I contacted to help center and they canceled guest's booking. and then I got about half payment from guest full payment for no show.

however, Airbnb took no show guest's payment from next guest's payment without any notice or inform us. so I contacted to Airbnb why you took my money without notice and I asked reason. but they said that it's security reason they can't tell about why. I asked several times, but they didn't tell about any reason. also I asked about no show policy. but they never answer it and closed case. does anybody have same issue before? and how can I get the no show guest's payment?

[Andrea2893]

I am sorry to hear this. Airbnb releases the payout 24 hours after the guest checks in so once the payout is received and a reservation is canceled, refund issued, etc this causes an adjustment to your account. The amount adjusted will be taken out of your next payouts until it is cleared. 

https://www.airbnb.com/help/article/366/what-does-an-adjustment-on-my-transaction-history-mean

[Elisa610]

 Airbnb never explained about the reason. If they explained properly, i would accept that. But they just say 'secret reason'. They never answer my question and closed case. That's why I need others help....