I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
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*** I am new as a host here and I noticed airbnb is sensitive and would censor addresses and contact numbers given by prospective guests. I am with the impression that they disapprove of outside transactions. Now my question is: What happens if a local recommends my place or a walk-in comes to register and I accept. Does this mean that I will have to pay airbnb their service charge even when the sale was generated without airbnb's facilitation? Kindly advice me on this matter. Thanks!
**[Updated Title]
You are smart enough to work that out. If you receive a booking request or reservation from Airbnb then you will pay them their 3-5% booking fee.
Any other guest who stays with you will pay your fees directly to you.
Simple.
You own your hosting facility, not Airbnb....or, if you don't own it, you are at least in a position to do what you want with it.
You are free to take a booking from anywhere and anybody.
The only instances where you have an obligation to ABB is if the enquiry came to you as a result of your listing with ABB.
An enquiry may come to you as a result of you listing with VRBO, Holiday Lettings, Stayz, Trip Advisor.....or any number of other avenues, this has nothing to do with ABB and you have no duty to inform them, just make your calendar unavailable to them for any extenal bookings you may get.
I host for a considerable time each year through this states International Student Education service. This hosting has nothing to do with Airbnb....it was not introduced to me through ABB and ABB have no claim on anything I earn from that source.
They will not give contact information until a confirmed paid reservation is in place and the reason for that is obvious.....nobody wants to pay more than they have to, and much of ABB's guest business would disappear to direct transactions if they allowed direct contact before the deal was done.
If a local walks up to your door and requests to book with you, as long as ABB hasn't featured in his enquiry in any way.....go for it, most of us do!
If the guest mentions to me that anquaintance recommended me through an ABB stay, but has not looked at them, I will suggest they book with ABB and I will refund them the service fee they may have paid to ABB. That way I get the statistics and what goes with that, and some possibility of protection if things go wrong!
And I of course want to help ABB because they have been so good to me!
Cheers.....Rob
Hello @Vincent-Paul0,
Great to meet you.
I hope you have found @Robin4 and @Rachael26 information here useful and gives you a better idea of how things work.
To make it easier for the original discussion you posted in to continue and to make it easier to find your question, I have made it into a new topic here in the Help board. I hope this is fine with you.
Thanks,
Lizzie
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