I just got a same-day booking from a guest. Unfortunately, Airbnb sent me an email stating that the guest's payment had failed to process. I talked to the guest, and he claimed that his credit card company put a security freeze on his account, and that he was having it fixed.
The email says that Airbnb is not responsible for paying me if the guest never pays them.
I called the phone number and spoke to "Ivan", who told me that I need not worry and that airbnb would pay for the reservation no matter what happened. I asked "Ivan" to send me this in writing, and he sent me a message stating the opposite.
At this point, I need to know whether to let the guest stay the night. What can I do?