I am now already in a +10 day discussion with Airbnb on an i...
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I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
Reading many posts in the topic on the following link:"Uneasy when I receive a request" - The OP feels uneasy because Airbnb does not display inquiring guest´s picture before booking.
https://community.withairbnb.com/t5/Hosting/Uneasy-when-I-receive-a-requst/td-p/1010630
The main points and criticizm that I have notice it was:
1- Many offsite hosts who has Instant Booking ON (the ones that has entire space to let, including me) think that guest pictures are not essential.
2- The main concern with guest´s picture comes from hosts that share their home. Certainly it makes sense based on their presented motives. I give them reason.
My suggestion is:
One Airbnb - Two different policies for 2 different types of hosts!
Airbnb should always display the guest´s picture to the hosts that offer shared space, if they opt in for this.
My second suggestion is:
Hosts that share their home should suggest this 2 different policies via feedback to Airbnb.
@J-Renato0 Good idea, but Airbnb insists that this is to counter discrimination. So they're going to allow non-IB hosts to have the opportunity to discriminate? We can't even get Airbnb to separate traditional hosts from giant property management companies in the search pages, do you really think they'll go for this? Not that we can't try.
I see the issue like this: It's like applying for a job. The applicant submits a resume, detailing their work history, level of education, past and current employers, references. Lets say this corresponds to a guest's profile information, their reviews and the message they send the host when booking or requesting to book.
The resumes which have the most and best qualified information stay on the top of the pile, the ones that don't are shuffled to the bottom. Perhaps an applicant, fresh out of school, has no work history in the field, but presents themselves well, and there is something about the resume that stands out in a positive way to the employer, maybe that they come across as highly articulate, keenly intelligent, and eager. So maybe that resume would stay near the top. This would be like a new guest with no reviews but an engagingly written profile who sends an informative and friendly booking request.
The resumes are short-listed and those applicants are asked to come in for a face-to-face interview. This would be the equivalent of further messaging with a guest and seeing their profile photo.
But the winning applicant is not hired before the in-person interview. (Just as we want to see a profile photo before accepting a booking).
yes @Sarah977 maybe it has some similarities but... The employer is not forced to accept an applicant in 24 h... is not penalized for declining every applicant.... he can call him or email him or invite him for face to face interview and the applicant sends his CV, phone number, address, full name.... and the employer can fire him if he isn't good.
We often have to decide based on just one sentence " I want this job, please" signed with initials, .....and once we accept him - we can't fire him without the penalty.
and yes, btw... we are not givim him a job.... but the keys of our valuable properties
@Branka-and-Silvia0 "I want this job, please."
More like "I'll be showing up for work tomorrow. Not sure when, depends what time I wake up." 🙂
lol @Sarah977 😄
I'll arrive at 11 PM, hope it's OK
But our working hours are 9-5 PM
I know but I will depart from home at 2 PM and can't arrive earlier
I used to be able to see a picture, more often than not, when I see their picture i can tell what sort of guest they will be. Ive been doing this for almost 6 years and i have to say, the guests are getting less and less friendly. i am looking into hosting on VRBO, in hope of finding a more host friendly site that focuses on the stay and not a million other things. Through the years I have made improvements and upgrade but my ratings are going down. sad times
I'm unhappy with the level of protection Airbnb gives me for coverage under issues of damages to the home. Having recently had a disturbingly negative experience with the trust and safety department, I no longer wish to rent my home through Airbnb. I will be looking into other platforms aside from the mega-giant airbnb has become.
I share my home and the policy change doesn't bother me at all @J-Renato0
I use IB so see the photo of the guest when they book, just as I used to before the changed to the system. If there is a request or inquiry I see the photo when a guest books.
I have never had a guest in three years that I turned down soley based on their photo.
If upon seeing a guests photo I was uncomfortable (i.e. gun carrying/right wing ensignia etc) I would ask Airbnb to cancel.
I am much more interested in the guest providing information about their stay and why they chose my place and of course a check in time.
It is interesting, I have a guest right now and he was commenting on how secure abnb is and since I'm letting strangers stay in my home. I just laughed and told him that I get none of that , not even his photo or full name before he books. He was appalled! I don't miss the photos as much as I miss the intro paragraph that more new guests aren't bothering to start with.
@J-Renato0 idea is a good one, that home share hosts have the option of the photo if they need that extra security.
@Beth80 Same here, my guests are shocked when I tell them hosts can't even see their profile photo anymore until after we have a booking confirmed. These are nice, mature guests who spent time downloading their face photo, writing up a friendly and informative profile, and just assume they are doing this all for the hosts. They ask how Airbnb could possibly consider that safe for people who are home-sharing and say I must be incredibly fearless.
Whenever guests express shock at how Airbnb treats hosts, as well as guests (blocked profile photo, threats of delisting anything below 4.7 rating while leading guests to think a 4* star rating is good, refusing to remove lying reviews, not paying up for damages by guests who shouldn't even be allowed to book, etc.) I suggest to them to please send their feedback to Airbnb, as they take guest complaints far more seriously than hosts'. The type of guests I tend to get are upset with unfairness and extreme penalization for something like cancelling a reservation for a guest who is sending up red flags, even though they aren't hosts. They don't like belonging to something that doesn't treat its users well. So to them, the fact that Airbnb essentially lies to them, saying 4*s indicates Good, when they find out I'll lose Superhost for that or even be delisted, outrages them.
I'm unhappy with the level of protection Airbnb gives me for coverage under issues of damages to the home. Having recently had a disturbingly negative experience with the trust and safety department, I no longer wish to rent my home through Airbnb.
why did they do away with the intro message? this is so important
Hi @J-Renato0, @Sarah977, @Beth80, @Branka-and-Silvia0 & @Helen3.
Hi @J-Renato0 . I also don’t like not having a decent profile image upfront:
::::: but GREAT COMMUNICATION WINS hands down EVERY DAY!
Like Helen, I do IB with as many security essentials ticked for added layers. It hasn’t stopped me accepting a booking, nor a request if it has come through with great communication and detailed purpose and persons. Can’t beat the communication..... A nice image doesn’t win the guest lotto if they can’t communicate well and in a timely manner. (My house rules state clearly, facial profile image and personal profile information etc are a requirement.) I get the image soon after, and that’s when I’ll debate the point if I can’t see a face. This is then Airbnb’s problem to cancel without penalty....
I'm renting a room in my own home, not looking for a date. I don't give a hoot about a would-be guest's appearance and, like @Cathie19, what they say (and how they say it) is much more important than anything else.
And @Gordon0, a guest doesn’t have to have great knowledge or perfect English language. It’s about what they are willing to tell me upfront, before our conversation begins.....