PAYMENT

[Brenda122]

I had a guest cancellation due to family illheath I recieved the payment from airbnb i then refunded the guest  though airbnb as the dates were rebooked.

the problem is I have received  no payments for the rebooked dates

[Steve143]

Hello @Brenda122,

In the case where you've received the payment for a cancelled reservation and you issue a refund Airbnb usually handles that by deducting the value of the refund from your payment for the next guest to check in.

As they can't take the already paid out money back from you, and provided it wasn't taken from your credit card, the only option airbnb has is to deduct the amount from the next payment due to you.

You should contact Airbnb support to discuss it if the above doesn't account for your situation. You should also contact them to ensure that the guest hasn't received a double refund due to claiming extenuating circumstances.

Steve.

[Emiel1]

Hello @Brenda122 ,

Maybe check your Transaction History pages first to check the status of the payment.

Maybe you need to contact Airbnb:

Contact Airbnb - A Community Help Guide [UPDATED]