Partial Refunds

[Matt63]

Hi Everyone, I'm hoping someone can assist me - I have tenants who helped me out with a gas leak in the property they are staying at.  They were very gracious in their assistance, and I'd like to refund them some money as a thank-you.  I can't seem to find how to do this, since they did not cancel their reservation.  Does anyone have experience with this? 

Thanks!

Matt

[Ash-and-Dasha0]

Start a resolution case https://www.airbnb.com/resolutions

You can give them a refund for any reason, just specify what you are doing. It's pretty self-explanatory.