Good Afternoon,
@Catherine-Powell @Quincy @Stephanie , @Jenny
I have a new property in Brasil, and I have been renting it since end of February. i have a Brasilian residence and a Brasilian Bank account.
Brasil doesnt not appear in the list of countries to add the pay out, so far I havent received any payment and my bills/mortgage are piling up.
I called the Brasilian help line as well as the UK , about 20 times, and each time the agents in a very apologetic manner saying that they will rise a ticket to the supervisor who will look into it, I was lucky I had the honour to be messaged by them as well as talking over the phone, spending more time and energy explaining everything again, and changing the currency, set up . language etc.
Last sup I talked to on 13April, Ryann, said he would investigate and call me on Tuesday the 19April to update me, its the 25April and i havent heard anything yet, the case appears as it is closed and I still havent got a solution.
Time, energy money spent, an appalling service, luck of respect, professionality from AirBnb.
Iam paying for a service that has no customer service at all.
Can anyone out there advise on what to do?
Thank you