Payment Issue

Sherly2
Level 1
Rawang, Malaysia

Payment Issue

I make a payment for a booking just now but my booking show fail for verification where my booking didnt success.

But the payment was charged to my credit card bill already. What am i suppose to do now? 

1 Reply 1
Steve143
Level 10
Limerick, Ireland

Hello @Sherly2,

 

You can contact  Airbnb support.

 

One reason why there is a charge on your card is that Airbnb psometimes places a hold on the card that will later be removed when the verification failed.

The Article below has some information on that.

https://www.airbnb.ie/help/article/1424

 

Type "contact airbnb" in the "Search the community" box on these forum pages where you posted your question. Scroll down a little in the list of suggestions that appears and click on the "Contact Airbnb: A Community Help Guide[UPDATED]" one. That lists phone numbers and ways to contact them via Twitter or Facebook.

Steve.