Payment Issue

[Sherly2]

I make a payment for a booking just now but my booking show fail for verification where my booking didnt success.

But the payment was charged to my credit card bill already. What am i suppose to do now? 

[Steve143]

Hello @Sherly2,

You can contact  Airbnb support.

One reason why there is a charge on your card is that Airbnb psometimes places a hold on the card that will later be removed when the verification failed.

The Article below has some information on that.

https://www.airbnb.ie/help/article/1424

Type "contact airbnb" in the "Search the community" box on these forum pages where you posted your question. Scroll down a little in the list of suggestions that appears and click on the "Contact Airbnb: A Community Help Guide[UPDATED]" one. That lists phone numbers and ways to contact them via Twitter or Facebook.

Steve.