Payment by Guest

[Chris-and-Mary0]

Hi, does anyone know how my guest can pay the additional fee for an extra night? She doesnt seem to find the option despite me agreeing to extend her stay by 1 night via the ammendment option of the Airbnb site. 

[Dave-and-Deb0 · Accepted solution]

Hi @Chris-and-Mary0

If you want to make any changes to an existing reservation, you can send your guest an alteration, also called a change request. This will allow you to submit a potential adjust to the dates or price of an accepted reservation, modify the number of guests, or switch the reservation to another one of your listings on Airbnb.

To submit an alteration request, follow these instructions from a computer or laptop:

1. Go to Your Reservations on airbnb.com.
2. Click Change or Cancel next to the reservation you want to change.
3. Make any changes to reservation including the dates, number of guest, or subtotal.
4. Choose Change Reservation.

To submit an alteration via the iOS and Android app, follow these instructions:

1. Make sure you’re using the hosting version of the Airbnb app.
2. Tap the Profile icon in the menu bar, then tap Switch to hosting.
3. Tap the Home icon in the menu bar.
4. Find the reservation you'd like to change and tap to open the trip details.
5. Scroll to the bottom and tap Cancel Reservation.
6. Under "Why are you looking to cancel" tap "I’m looking for a different price or trip length."
7. Under "What specifically are you looking for?" tap "I’m looking to change the reservation."
8. On the next screen you can choose to request a change of dates, number of guests, price, or listing.

You’ll be shown a subtotal, which you can adjust according to your needs. Be sure to enter a number with no symbols or spaces, and make sure the price is inclusive of your nightly rate, cleaning fee, rates for extra guests, etc. (just like a Special Offer). The subtotal is the reservation total before Airbnb service fees, which are then adjusted automatically according to the new reservation subtotal.

It’s important to remember that any alteration requests you submit are always subject to availability and terms and must be accepted by your guest. If the alteration is accepted, the cancellation policy is updated according to the new reservation details. At acceptance, your host payout will be updated and the guest will be charged or refunded according to the change in price. If the alteration is declined or the guest does not respond, the original reservation details remain intact.

If you’d like, Airbnb has a help article on the topic: www.airbnb.com/help/question/50

[Lizzie]

Great response @Dave-and-Deb0. 🙂 Have you got this all sorted now @Chris-and-Mary0? 

[Sarah671]

I had a guest stay a few nights ago but I never recieved her payment...?  I have a new guest and have already received her payment...?

I contacted the guest and she said that she received a receipt fot the payment, what do I do?