Thanks Lizzie ,
But again this response is of no help nor do I know when I will receive money owing to me which I need to pay bills that are due now....mortgage , electricity , internet , food , beverage , cleaning , beauty/bathroom products WHICH WERE ALL USED UP BY THE AIRBNB GUESTS .
The very upsetting issue with this is that these guests used the instant booking facility that we hosts are now almost pressured into having to activate ( read the weekly emails if one deactivates it ) . I choose to only accept verified & reviewed guests as some modicum of protection ( even though I have to reply to every blank & dubious profile so as to maintain my superhost response rate ) but it seems like after reading a multitude of posts from superhosts in similar situations , there are some problematic issues with the lack of support from Airbnb to look after their PRODUCT ....which is their superhosts who require payment in return for services & accommodation provided under the Airbnb branding .
Airbnb handles all the guest payments so I expect them to honour payment due to hosts within the specified timeframe , and , obviously to me in this case , especially after I have provided exemplary service & accommodation . NOTE it was only after my 3rd contact with the support team that the issue of trying to collect payment from the guests was given to me , even though the first team member I spoke with said " of course the guest has paid " when I queried why payment had not been released .
As I wrote before , now I have the Australian media beginning investigation , and LUCKILY in Australia we have government supported agencies for consumers rights whom I have also contacted . They all seem to be very interested , but unfortunately this probably will only work for the interests of the hotel groups and local governments whom are trying to make Airbnb accommodation here illegal .
So , PLEASE ANSWER THIS ...what do I do with all upcoming / future bookings ? Contact the support team if I do not receive an email with " payout sent " on the second day of the guests visit . I've been anxious with each new guest until I have received the email . Or should I just accept the direct cash offers from potential guests ? I always do the honourable thing and insist on booking & payment through Airbnb , but it certainly has not provided me with any assurance of due payment for all the costs & time spent to provide for Airbnb guests .
'Waiting just a little longer " and "patience " is not the answer for me.......nor should it be for any superhost . I can't say or write that to my bank nor credit cards !
Immediate payment is the only answer .
