Payment issue

[Mollie-And-Nathan0]

we had some guests stay with us and on their last day they asked if they could extend their stay a day.. the day was blocked off as we were expecting family to visit but we unblocked and let them book and stay.  they have been gone over a week and were great guests, but the second transaction is still pending? we have recieved payment on 2 other guests since they have left. what do we do?

[Donna15]

@Mollie-And-Nathan0, contact AirBnB.

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165

You can reach them as well via the Help link at bottom top of this page.

Also, on any guest reservation itinerary is an AirBnB phone number.

Or – if you have a Twitter account - try twitter@airbnbhelp. It's said there’s a quick response.

More essential reading for hosts.

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100