Payment method in Colombia

[Sara725]

My guests paid in advance for theyr stay, but the plataform doesnt let me go through any payment method. 

[Matthew285]

@Sara725 if you are having trouble setting up how AirBnB will send money to you, you should contact AirBnB support.

Do not worry about your guest's money; AirBnB has it and will send it to you at the appropriate time (assuming you have set up your payment method).

[Quincy]

Hello @Sara725,

Nice to meet you. 

As Matthew suggested, perhaps you could check this with Airbnb right away. I was able to find a 'Contact Airbnb' guide and thought you might find it useful.