Payment

[Drazen1]

AirBNB has refused to pay earned money to me for the guest who stayed in my accommodation. Reason for that is that they didn't charge the guest! So guest stay at my place for free and I have been cheated by AirBNB. Anyone has such a experience!?

[David126]

So just to be clear, you got a booking through the system which should mean it has been paid, if the CC does not go through then you normally get another message a few minutes later saying so.

What happened in your case?

[Cormac0]

@Drazen

More details please,

I know this sound stupid, but did the booking come through the AirBnb system?

Regards

Cormac

The Explorer’s Club Krakow III

The Explorer’s club Krakow VIII

[Linda108]

@Drazen1  Both @Cormac0 and @David126 are raising the same issue I have with your issue.  If you received a confirmation email and there is a number for the reservation, the guest paid.  If you do not have that number, then the reservation was not completed through Air BNB.

[Drazen1]

New booking confirmed!
Maks arrives Apr 15

Send a message to confirm check-in details or welcome Maks.

[name hidden] Moscow, Moscow, Russia Airbnb member since 2013 Send Maks a message   Vavic apartments, studio   Trip details Check-in Sat, Apr 15 Checkout Wed, May 31 12PM (noon) Guests 1 adult, 1 infant More details about who’s coming Guests will now let you know if they’re bringing children and infants. Learn more Confirmation code **   View itinerary

Payment

€7 x 46 nights

€331

Cleaning Fees

€0

Guest Pays

€331

Airbnb Fees

-€10

You earn

€321

On the day after your guest checks in, the payment method you supplied will be credited. For details, see your transaction history.

Get ready for Maks’s arrival

	Provide Directions Confirm that your guest knows how to get to your place.
	Tidy Up Clean up all shared spaces. Make sure your guest has clean linens and towels.

Customer Support

Visit Help Center · Contact Airbnb

2016-12-18 07:18:47 +0000

[Drazen1]

Dear Linda,

Send you a booking confirmation with all details.

I have all numbers dates and confirmation. Of course that guests arrived through Airbnb and stayed 15 days in my apartment!

Thanks a lot for your help.

Drazen **

[Drazen1]

What else should I receive to know that guest has paid. What does this booking confirmation mean? We have been in negotiations and I reduce the price. Later I have received booking confirmation by Airbnb. So I kept this apartment for guests for two month, I could rent it to someone else isn't it!? Finally guest arrive, stayed in my apartment, gone and not paid!!?? 🙂 Sound impossible but happend to me. Airbnb cheated me!!!

[Cormac0]

@Drazen

When you were negotiating the new price, did you amend the original reservation to reflect this amendment or did it miraculous change itself, because if it did you were defrauded!

Regards

Cormac

ECK III

ECK VIII

[Drazen1]

Hi Cormac,

Thank you for your assistance.

Actually I have sent special offer and it is accepted, everything is done through Airbnb system! Booking confirmation is sent by Airbnb. Airbnb refusing to pay because they miss to charge guest! Everything is done according to procedure, I didn’t do anything behind the back of Airbnb.

I have sent all booking confirmation and message sent by Airbnb in my two previous email.

Simply I am cheated by Airbnb!

[Linda108]

Well @Drazen1, you certainly have all the proof that Air BNB confirmed the booking.  I suggest that you go back to Air BNB and speak with another representative.  There are reports that the representatives don't always have the correct answer.  Meanwhile, how do you feel about contacting the guest and asking for proof that their credit card was charged.  There are at least two points at issue - did the credit card get charged?  did Air BNB somehow "lose" the payment?  To write this experience as Air BNB "cheating" you is not right for you.  As hosts we want you to be successful as we all want to be successful but I realize Air BNB does make mistakes and has the capacity to correct mistakes.  Don't give up and keep us posted, please.

[Drazen1]

Dear Linda,

Thank you so much for your message, very nice and useful.

I don’t know are you Air BNB employee or not? If yes I would like to sincerely apologize for my word “cheating” if not I am apologizing to Air BNB. I would like to tell you something about me and my family, actually where you can read about us. I am collaborating with booking.com for couple of years, the name of my apartment is “Vavic Apartments” and there are 67 reviews telling a lot about me and my family. Also have one review with Air BNB. Our goal is to meet a friends from different countries, not only to make money. On the first place is guest to left our accommodation and our Country with beautiful memories.

I didn’t come straight away with this word “cheating” to public page of Air BNB. Before I decided to do that I have sent numbers of emails asking someone to call me or write to me, sent all proofs by email, chatted with Air BNB representatives but no answer for more than 10 days!

Beside my apartment I am managing 14 more apartments on Air BNB, owners are my friends, families…, for someone I am doing it for free for someone I am charging small commission. Can you imagine that something like this happen to some of apartment that I am managing? Who can trust me!?

Lastly I start to collaborate with Air BNB on recommendation, only good words I heard about Air BNB. I sincerely hope that someone from Air BNB will contact me and correct this mistake as soon as possible.

I will keep inform community about my case.

[Linda108]

@Drazen1  I am just a host that wants to support you in your efforts to get this situation corrected.  However, the host community is limited so all we can do is offer support and possible alternative explanations.  Here is a link to the community guide for contacting Air BNB.  Good luck!

https://community.withairbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M...

[Ange2]

@Drazen1   I would use Airbnb's Twiitter or FB to contact Airbnb you might get a better result include the reservation number in your message. Good luck!