Payments being held???? Why

Mandalay-Rentals0
Level 2
Clearwater, FL

Payments being held???? Why

 Airbnb currently is holding over $50,000 worth of my bookings  These are reservations that people have come spend their time here had a great time left wrote a wonderful 5-star review and Airbnb still has yet to release the money to me? this started the 3rd week of February and is continuing to happen. I have over $35,000 worth of bookings that have come and gone so far this month and I’ve only received five direct deposit’s for a total of under $6000 I’ve been with Airbnb for almost a year and have never had any issue.  I started a ticket with the help department on the 11th and I have yet for someone to reply to me. I’ve called four or five times and get the same exact reply each time. Someone from safety and trust will email you within a few hours.  I’m about to lose my business and I don’t know what to do? do I cancel The $228,000 worth of up coming bookings?  I can’t have people check in if I don’t have lights or cable or running water. I am Absolutely beat down and don’t know what to do. I am a small family run business it’s just me and one full time house keeper. I clean too. And two part time people that won’t come to work if I can’t pay them. Is this  happening to other people? 

2 Replies 2
Lisa723
Level 10
Quilcene, WA

@Mandalay-Rentals0 have tried contacting them publicly on Twitter and Facebook?

Not yet because I don’t wanna trash them I just want them to release the money that they owe me. I mean I have $230,000 worth of bookings from now until August I don’t want to have to cancel all of that.  But I am in tears over here because my electricity is going to be shut off my cable is going to be shut off and I put enough away for a rainy day but not $60,000 worth    I’ve only been doing this since April of last year  The thing that I don’t  understand is that for example they’re sending me a payment of $512 for my beach cottage three but I have 24 units and they’re only sending me one payment do you think that I should have the people staying here right now call Airbnb because essentially I’m not getting paid or the people that are supposed to check in tomorrow or the day after the day after that let them know that I have to cancel their reservations  because Airbnb is not releasing the funds to me  I just don’t know what to do  I feel Beat down.