Payout change request

[Claudia-and-Chris0]

Hi,

I’ve had emails saying I need to update payment info by 4th Sept. rather than click the link in the email i’ve gone to the website - no request to update anything on my profile page. However the latest stay has not been paid.

I’ve gone to payment settings and do not want to change the bank account. 

Any advice gratefully received!

claudia 

[Sarah977]

@Claudia-and-Chris0  Update payment info doesn't mean you have to change anything, just verify that what is there is correct. I did this a few months ago after recveiving that same email. But for the life of me, I can't remember how I got to where I could check the box 🙂 You say it's not on your profile, but I think that's where I found it- all those icons come up and it was under one of those, I seem to recall (you may have to scroll down the page) Or click on the "Messages" on the top bar and maybe it's under Notifications? Or on the dashboard.

Good luck. Things really shouldn't be made so difficult and counter-intuitive to find. Seems to be an Airbnb specialty.

[Claudia-and-Chris0]

Thank you Sarah!

i’ve searched everywhere on the site to try to find the place to validate. They want me to add account information - from the email. No luck on the website.

i’m worried about putting personal information through an email link - eek!

will keep trying 

Claudia 

[Sarah977]

@Claudia-and-Chris0  I understand your concern, especially when it comes to payment information. Why don't you contact Airbnb to make sure the email came from them and it's secure to click on that link, or where else on the site you might find the place to validate or add info.

[Claudia-and-Chris0]

Thank you - i’ve Just tried that - had to go through so many layers to actually message them!

fingers crossed. 

[Sarah977]

@Claudia-and-Chris0  I know, isn't it fun? You didn't have anything better to do with that hour of your life than try to surf and click through several pages of irrevelant drop down menus before you finally got to a messaging box, did you? 🙂

[Claudia-and-Chris0]

Quite!!! Only running the holiday cottage, work, kids, etc etc 

just another curve ball we add to the mix! 

[Claudia-and-Chris0]

Thanks for your prompt Sarah - they called me back and all sorted - phew! 

[Guy86]

Does anyone know how to send a payment request to a tenant that has moved out?  We did not include a cleaning payment with the ARBNB listing and are trying to bill our tenant that is being paid through insurance and we need to issue a request through ARBNB