Payout incorrect amount

[Lisa70]

Hello, 

How do I contact to fix this problem of AirBnB not calculating the correct/same payout amount.

I have 3 bookings where there is a Euro or so short, I know it only seams a little but one Euro is worth a lot in my currency.

First is: 80 x 4 nights =319 Euro  ( I calculate this to 320 Euro)

Second: 64 x 7 nights = 445 Euro ( I calculate this to 448 Euro)

Third: 67 x 3 nights = 200 ( I calculate 201 Euro)

Thank you so much

[Matthew70]

I have exactly the same issue - Airbnb seem to think it is ok to apply 'exchange rate fees' to payments, even when there is no currency to exchange! My transactions are all in GBP, my payment bank is GBP, but for some reason Airbnb says it converts the GBP to USD, and then back again to GBP.  They then have the cheek to charge the host for the fees associated with changing currency back and forth!  It seems very stupid and I hope they sort it out, as absolutely no other company has this rediculous system.  It almost seems like a bit of a money making scam by pilfering off a small amount from each transaction with absolutely no breakdown for the hosts.  It is very suspicious.

Would Airbnb like to comment on why it works like this?  My emails to Airbnb on this topic have only ever resulted in a standard reply and no real explination. 

If you were to sell your car to me for $1000, you wouldn't be too happy if I paid you $900 and said "sorry - I exchanged your money for euros then changed it back to dollars again - you'll just have to take what's left".

[Sara2]

ABB take their fee it's a business

[Matthew70]

Yes but they are taking more than they say they are taking.  I don't think you have read and understood the post Sara.

I'll try and be clearer with this example:

My room rate is GBP 35.00 per night.  The host service fee is GBP 0.72.  This leaves GBP 34.28, to me, or GBP 34.00 because they round down.  But I end up getting paid GBP 33.00.  They use the excuse of 'conversion fees' even when there is no money to convert.  

So the valid question is, where has the other GBP 1.28 gone?  It is not in my bank, and it is not listed as part of their fees.  It has just been 'taken' without any explanation or break down.

Matt.

[Lisa70]

I understand it is a business and respect that 😉 

I have no objection to them obviously taking their percentage, I agreed to that, and of course they must.

I am inquiring why before their percentage s taken there are mistakes in the day amount times the day rate.

for example 

 60 x 3 = 180  then the percentage of say 6 is to be subtracted 

180 -6 = 174    this is what would be all correct

but i am talking about, 

 60 x 3 = 179   how does this work? to have an amount not right before the deduction of fees

179 - 6 = 173