I had a guest stay with us for a week in July and extended his stay by three days. This extension was done via AirBnb platform and I received the extension confirmation from Airbnb. Guest stayed with us for three extra days, it's been two months since then and I still haven't received the payout from AirBnb. I have followed up multiple times with AirBnb support team on call and the only answer I receive is the case is transferred to Collections team. And in my latest call today the support representative answers she is not sure if I will even receive the payment for this extended stay. My association is with AirBnb as a platform and it is responsible to pay for the reservations it sends through to hosts. Has anybody faced such a situation and can please advice what do I need to do in this situation.
Sorry to read you have not been paid, check in your transaction history to see where it's at.
It sounds on the surface as if the guests payment may have been dishonoured which is not nice.
You may like to use related keywords in the searchbox here in CC to see how others faced with similar situations have resolved there's.
You may like to msg @Laura who is Head of Customer Services and see if she can assist who to contact.
All the best
Central To All Home & Location, Remuera,