Payout time

Scott741
Level 1
Currumbin, Australia

Payout time

I just had a lovely chat with the Airbnb call centre after I made a complaint about the time taken for us to receive payment after airbnb releases our payout ..Today with instant money transfer platforms such as OSKO .
There is no excuse for the time it takes to receive our payouts . This call centre personnel hadn't heard about this complaint before ..I was amazed !
We have booking payments for our homes made sometimes months before our check ins to secure the bookings . Airbnbs bankings systems world wide must make a fortune from these deposits through interest.

I'm not questioning this part however with that in mind,after check-in or for some hosts with strict refund policy on the week of check in. Why aren't those payouts made available to us ..At least on the day of check-ins ..

My bank sees any money waiting in escro for me and pays immediately. However I have on some occasions waited 3/4 business days after I've received the email stating the release of my payout from Airbnb.

I don't believe it's my bank but rather the 3 rd party payment bank ( World bank ) which holds on to this money for their benefit. I believe Airbnb must look into the process of this 3rd party bank and ask them to use an instant money transfer platform . This will enable our businesses run more smoothly.

I'm hoping by posting this that you too will contact Airbnb to have this change happen sooner than later . I hope you all have a wonderful month as hosts ..

2 Replies 2
Mary-Beth3
Level 2
Dublin, OH

Good luck with that. I have found customer service reps at AirBnb to be unqualified at best to answer even simple questions. I am always being put on hold while they "check into it".  They don't seem to be familiar with the platform at all.  This is after I have been on hold for 20 minutes waiting to talk to someone. 

Chamara1
Level 2
Colombo, Sri Lanka

I am new to Airbnb. I have got couple of booking to my camping site through Airbnb. I remember I have seen somewhere the first payout will take place only after 30 days of the guest checkout. Is this correct ? i wonder because its exactly 30 days but i haven't seen payout message in the app. Pl share your experience regarding this. 

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