Help

Hi, My guest just cancelled a reservation starting tomorrow. Since my cancellation policy is "Strict," she only get the cleaning fee back. She started a resolution request to refund her full amount. What should I do? Isn't the cancellation policy there f... Latest reply by Filipa16

I am planning a solo road trip down the coast of California (from SF to LA) and would like to break up the driving by sleeping in one city for a night, continuing the drive the next day, then sleeping in a different city the next night. When I set my res...

I've missed scheduled phone call with leonie [Personal infomation hidden] and I'd like to schedule as soon as possible but not sure how, please assist. Irina Latest reply by Kate157

Hi guys,Brand new host, and have a question. Most of the time I am in town and my listing is a 1Bd/1Ba, but about 3 times a month I leave town for a while. When I am planning on being out of town I would like to toggle my listing to a 2bd/2ba and adjust t... Latest reply by Joseph45

Hi, I've cancelled a reservation but need to "uncancel" it.How do I do that? Does the guest need to book it again? Latest reply by Chaia0

If I offer the top floor of my house is that considered "entire house"? People live in my basement suite but they are completely seperate. Just wasn't sure if it had to be a stand alone buildingSorry for the silly question Latest reply by Annette103

Hi all I've just finished listing my place, but after I reviewed my listing, I found out there's something wrong with my availability shown on the calendar. Whilst I've set all my possible dates available through the managing listing section, it says 'the... Latest reply by Jeff158

I have blocked outh the month of July on my availability as my foster son doesn't leave until then. So why did I just get a request asking for July 6th? How can I make sure this doesn't happen again?Did I do some thing wrong? This is so frustrating!! Latest reply by Linda108

Hi, I am new and just listed my place and I have done the necesary processto set my calendar available, but when someone tries to book, all dates, no matter what, show as "Dates not Available"I need help, evertthing wet well, the description, it shows on ... Latest reply by James466

Hello, I'm new to the site and I have some difficulty understanding Pending payouts. I will give an example. Let's say someone booked two nights for 5 people. That's 300€. I don't understand why only 50€ would be written in Pending payouts amount? Even if...