Payout

[Ploi1]

I had guest on 11th Apr - 16th Apr when I check at my transaction history it show that this payout is Upcoming Payout/Pending Payout (show that will send on 12th Apr) but until now my guest already checked out it still show that this is upcoming payout. Besides, When I try to contact Airbnb Support team they don't answer but sent automatic message that << This support case is closed. Still need help? Visit our Help Centre. >> Does anyone face the situation like me? And what should I do because I can't contact to airbnb support team.