New to hosting and had a lady ask a question about my rental. I responded right away with an answer. I haven't heard back from her but I have gotten 2 emails from Airbnb saying I can pre-approve her and need to do that within 24 hours. Am I missing where the lady asked for pre-approval to stay or does anyone that sends a email about the listing gets tossed into a pre-approval group? I don't want to pre-approve her yet because I know nothing about her (no reviews, just joined 2019) and her guests at this time.
Thanks in advance!
@Jenni2220 You don't have to either pre-approve or decline an Inquiry. As long as you respond within 24 hours with a return message, that is all that's required in order not to accrue penalties. Yes, you'll get those annoying missives from Airbnb to pre-approve, but you can just ignore them. They are just pressuring you to pre-approve because they want bookings to happen.
If it's a reservation Request, that's different- you do have to either Accept or Decline within 24 hours in order not to be dinged on Response rate.
So count yourself lucky when iffy guests send an Inquiry rather than a Request. You can message away with them until you feel you have enough information to make a decision.