Pre-approvals

[Toni28]

I have send Pre-approval to my guest. They came but  when he try to verify reservation on his phone it just freezed.They sayed that they have payed. What should i do ?

[Loyda0]

Before you decide call Airbnb customer support line and confirm all the information about the payment. They will be able to figure it out.

[Annette33]

you should have received a "booking is confirmed" statement by Airbnb. If not, then the booking is not completed.also check in your message thread with this guest: does it say "pending" or "accepted", or what? are the dates blocked on your calendar? if it remains unclear, call Airbnb asap. find the number for Croatia by googling them, numbers are not on the Airbnb site, but you find them by googling Airbnb support. Good luck!

Payment is only collected from the guest when booking is confirmed, not before. Guest and host should have a booking number, and guest Lso gets a billing statement. if they don't have it=booking is not complete or valid.

[Tim-and-Holly0]

Do as the others have said, but also make sure your address is not available anywhere in your listing or that you send it to anyone prior to booking. The guest should not have been able to find out your complee address before his payment successfully processed to keep these problems from happening.