Hi @Marie58,
First of all, do you have two rooms available in you home or just one|? The reason I ask is you have two listings and I would hate for you to get double booked.
How long did the guest book for? I notice you offer a 19% discount for stays of 7 days or more and a 12% discount for a month or longer. Have you figured that into the price this guest is paying.
In term of the cleaning fee, it usually broken down and is definately automatically paid automatically as part of the booking but sometimes it may show up into the nightly price.
I hope this helps clear it up. If you provide a screenshot, I could be more accurate and probably figure out the issue but I am pretty sure it is with your discount.
Dave
David
Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host