Problem booking airbnb overseas

[KarenDavid0]

I was unable to use my Airbnb account and make reservations while recently traveling to Australia from the US.  Even though I was signed into my account, and could see my picture icon, I was unable to make a reservation.  I was required to complete an email verification, which I did, but nothing would happen.  The website continued to bring me right back to the verify email site.  So, I was unable to use Airbnb for my trip.  Has this happened to anyone else?  Am I missing something?  It seems to be working fine now that I am back in the US.  

Also, if I am already signed into Airbnb, then why am I required to sign in again as I navigate away from the main page?  For example, I signed in on airbnb.com, then navigated to the Community Center, and now the page does not show that I am signed in.  The sign-in tab has been replaced with my signed in photo.  Any ideas?

[Marit-Anne0]

I believe you have tried to book with hosts requiring a higher level of verification - like a government issued ID added to your profile.  

[KarenDavid0]

Thanks, but I don't know how I would know that.  The email verification step was obvious, but it just kept looping back to the same place without tell me what to do. 

[Marit-Anne0]

Then I suggest you ask airbnb for assistance.

[KarenDavid0]

One of the complaints about airbnb is getting help.  I went that route first with zero success.  I usually try to get help from the community, and hope to find someone who had the same issue and resolved it.  

[Clare0]

@Marit-Anne0 If you are using an app, switch to a regular browser like Chrome of Firefox. This eliminates many problems. 🙂

[Marit-Anne0]

@Clare0

I use the apps only in emergencies when travelling.