Problem with oven after guest left

[Ági0]

My guest left, and said everything was all right, but meanwhile cleaning I just realised that the half of the oven does not work(from 4 plats only, two are heating up), the oven is not even a half year old, but my guarantee was only for half a year, which is passed and now I do not know what to do. Obviously I did not tried all the bottoms and all the tools, which I had in the flat, when he left, but now I am stading here schocked and do not know what to do in this case, how can I proof it or what is happening now?

Did anybody had a same story and knows what to do or how to do, or what can be done in such a case?

ági

[Donna15]

@Ági0, first of all take pictures to show that the stove is not working properly.

Determine how much it would cost to have it repaired.

Then contact AirBnB to claim against the Security Deposit. (I presume you set one when you published your listing?)

All of this needs to happen with 48 hours of a guest's departure. 

Go to the 'search for anything' box top right and type in 'How to contact AirBnB'.

Or try these numbers.

Here’s the number for Canada and the US.

+1 (415) 800 5959 / +1 855 424 7262 (emergency toll-free number)

If you didn't ask for a security deposit, you'll need to contact the guest via the Resolution Center, and hope they will acknowledge the damage and be willing to reimburse you for it..

https://community.airbnb.com/t5/Hosts/The-Resolution-Center-A-Community-Help-Guide-Request-or-Offer/...

I would suggest you also contact the guest and ask first if they remember doing anything that might have caused the damage (e.g. turned the knobs or on/off switches incorrectly.

[Elena87]

Before you start going down the resolution centre route can you be totally sure the guest damaged the oven?

[Ági0]

Who else, if he was the only one to use it and was the only one to be there?

[Ági0]

Guest wrote he has used only one side, he does not know about the other side(??) he had to try all the bottoms, as there is no mark over the bottoms, which one is which one.

I am over the 48 hours, as I had no time, to go there straight away to clean.

I am in Hungary, people do not come to fix the problem straight away, I need to find an appointment.

There is nothing to show about this problem, as it is a problem which can not be seen.

[David126]

How would a guest have caused this?

[Ági0]

I was not there, he was the only one to use the oven for a month.

[Andy8]

It's very difficult to break an appliance. I don't think you can blame s client for this unless it is an obvious damage.

The client can say I never even used it. I ate in restaurants. How can you be sure how long it's been broken. How long ago was it broken.

A stove is probably the easiest and basic appliance. Flip up the lid over the dials and check the fuses. An element stops working because there is no power to it. It's a logical appliances to fix

[Ági0]

I am not an electrician, it is far more complicated to do, as the upper part is ceramic and can not be open partly, moreover I do not know what he was burning on it, as I am not able to clean it up.

[Gerry-And-Rashid0]

Very unlikely that you will be able to claim this - think about it. How would a guest actually do that sort of damage - it;s not like breaking a table or smashing a window. It's probably a dodgy oven - and even more so if your guarantee was only for 6 months. 

You have a very heavy burden of proof to claim for a new oven against your guest I'm afraid.

[Sandra126]

An oven which comes with only 6 months guesrantee will be a cheap one. Often, guarantees are set to the time the appliance is expected to reasonably last. A 2 year washing machine will break after 2.2 years. Etc. You can't blame the guest for this, unless they maybe drove a sledgehammer into it and I am assuming that is not the case. Next oven, pay a little more and buy an extended warranty.

[Alex-and-Bumble-Bee0]

I am sorry you have this problem. You must report it straight away and that is one of the risks attached to hosting. Majority are good experiences with me but one needs only one situation like that to reconsider hosting. Overall my experience has been good and bad. Majority are good. Try telling Airbnb but you may have a difficult claim. Doing an inventory and getting a signature maybe a wise way forward. It may not make a guest happy and may write a bad review because you have done an inventory.

Hope it helps for future.

Regards

B