Problem with payout from Brasil

[Claudete17]

This is the most appalling service I ever received from any company I deal with.

i have been complaining since the end of February that I cannot add Brasil for the pay out, I spoke to about 20 agents, 3 supervisors, send many ms/ email and each time people apologise for the trouble, saying they will look into it, and so far nothing has happened.

I have bills/mortgage to pay and nobody can find a solution, I would expect a much better service for the fee i am paying to AIRBNB.

[Paul1255]

@Claudete17  Sorry to hear this is happening- I hope you can get it resolved soon.

Paul 

[Sybe]

Hi @Claudete17 , I'm sorry to hear about this! I checked with @Laura and it looks like this has been discussed on the Portuguese Community Center, perhaps that topic can have some tips for you on how to fix this:https://community.withairbnb.com/t5/Dicas-e-Tutoriais/Brasil-nao-esta-na-lista-para-forma-de-pagamen...

I hope that helps! 🙂

[Claudete17]

Good morning,

Thank you for the link, but its not helpfull at all. They are all talking about the same probkem without a solution.

Airbnb is a international company and it is unacetable that you dont know the solution for this problem.