Problem

[Marija107]

Hello, my ex guest broke kitchen counter , and they said that they gonna pay . It is the first time I have this situation, so please tell me what I need to do . I have already send you e-mail . 

[Emiel1]

@Marija107 

You need to follow procedures as mentioned here:

https://www.airbnb.com/help/article/264/what-do-i-do-if-my-guest-breaks-something-in-my-place