Problems with bonus

Helen130 · ‎13-09-2016

Hi, I referred a friend and he booked and payed already. He got the bonus, but I don't get the promised advertising-bonus. In my account is listed, that he has not yet booked. But that's wrong.

There is no way to contact AirB&B directly. The preformulated questions don't help me.

Does anyone have a solution for my problem?

thanks Helen

Tamara55 · ‎13-09-2016

You get the bonus when the the transaction acctually goes to the host your friend will stay with. That is like that because your friend can still cancel the reservation before the trip which means that you would be getting the bonus before he even "spent some money" that would be a massive way to exploit the bonus system. He gets it imediatly because that is the way they enchourage people to book via Airbnb.

Helen130 · ‎13-09-2016

Hey Tamara,
Thank you for your answer. My friend did a trip already but the amount was 36€. In the next weeks he will do another trip with an amount about 200-300€. Do you think after this trips I will get the bonus?

Thanks Helen

Tamara55 · ‎13-09-2016

Hmm I don't know usually it is just when they make a trip but the amount might matter. Wait for this second trip to be over and if you still haven't gotten the bonus try to contact Airbnb help.