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Problems with guest bringing additional people

‎04-01-2019 12:24 PM
Maud71
Level 1
Zimbabwe
‎04-01-2019 12:24 PM

Problems with guest bringing additional people

My guest has visited another town. The problem is in his absence he has left his brother  and his family as well as their maid at my house. The brother, family and maid are not my guests. What must I do now

Regards

Maud

‎04-01-2019 12:24 PM
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‎04-01-2019 12:35 PM
Ricardo85
Level 10
Rio de Janeiro, Brazil
‎04-01-2019 12:35 PM

@Maud71

 

Airbnb Terms of Service item 8.3.3

 

Ricardo

 

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Coloque "@Ricardo". Assim eu recebo uma notificação.

‎04-01-2019 12:35 PM
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‎04-01-2019 05:57 PM
Sarah977
Level 10
Sayulita, Mexico
‎04-01-2019 05:57 PM

@Maud71   You need to contact Airbnb ASAP to report this and ask them to deal with getting these unregistered and unpaid-for people out of your place.

‎04-01-2019 05:57 PM
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‎04-01-2019 06:07 PM
Linda108
Level 10
La Quinta, CA
‎04-01-2019 06:07 PM

@Sarah977  is right in that you need to contact Air BNB and get help for dealing with this issue.  Here is a link to a guide for contacting Air BNB.  Good luck

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

‎04-01-2019 06:07 PM
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